Pika Labs is a studio brand operated by Grigorii Gvadzabiia (“we”, “us”). Contact us at support@madebypiko.com.
How we can help
For GarageMuse questions, launch information, bug reports, or privacy requests, email us using the address above. Include your app version, iOS version, and a short description of what happened. For a failed AI render, include the build ID shown in the app. Please do not send passwords, your private guest access credential, payment-card details, or sensitive photos unless needed to understand your request.
Generation problems
A terminal generation failure returns its reserved credit automatically. If a job appears stuck or a credit is missing, tell us the build ID and approximate time. AI concepts can change unintended details; you can report the result in the app.
Purchases and subscriptions
Use Profile → Restore Purchases in GarageMuse with the Apple Account that made the purchase. Restoring does not recover local photos or builds. Manage or cancel subscriptions in iOS Settings → your name → Subscriptions. For an eligible payment refund, visit Apple’s Report a Problem service.
Delete your Garage data
Delete an individual saved build from your Garage to remove its local copy. Use Profile → Delete Garage data to remove uploaded generation photos, results, and cloud account data. Deleting cloud data does not cancel an Apple subscription. Copies exported to Photos or shared elsewhere require separate removal. If you cannot access the app, email us for help verifying ownership and handling a deletion request. Never send your secret credential.
Policies
GarageMuse privacy policy · GarageMuse terms of use · All studio and app policies